Give your Sales and Customer Service Teams a competitive edge
DiSC Behavioural Profiling is proven to help sales professionals to:
- Create and maintain relationship-based sales
- Identify their customers’ DiSC styles
- Stay focussed on customer needs
- Manage difficult customer service situations
How do you increase your customer service & sales effectiveness?
By using a sales approach that is unique and relevant to each individual customer to develop long-term, quality relationships.
We’ve probably all had selling experiences where we just didn’t click with the customer. More often than not, this apparent lack of chemistry has caused us to lose the sale.
But what if we could always identify and adapt to the differences in customers, reduce the likelihood of miscommunication and lost sales and develop positive relationships with all types of customers?
The goal of DiSC® Powered Selling is to help participants understand their own selling tendencies and their customers’ needs so that they can adapt when needed for better results.
Learning Objectives
In DiSC® Powered Selling, participants will:
- Discover four basic approaches to selling and identify their most natural approach to selling
- Identify which approach is most appropriate for each style and discover the similarities and differences among selling styles
- Learn how preferences drive buying behaviours and discover effective techniques for selling to people with differing styles
- Understand that customers have diverse needs and learn to adapt communication to build the trust needed to gain commitment for the sale
- Develop selling strategies and action plans for adapting to different customers’ styles
DiSC® Dimensions of Behaviour
DiSC® Dimensions of Behaviour provide a non-judgemental language for exploring behavioural issues across four primary dimensions:
- Dominance — Direct and Decisive: D's are strong-willed, strong minded people who like accepting challenges, taking action and getting immediate results
- Influence — Optimistic and Outgoing: I's are “people people” who like participating on teams, sharing ideas, energising and entertaining others
- Steadiness — Sympathetic and Cooperative: S's are helpful people who like working behind the scenes, performing in consistent and predictable ways and being good listeners
- Conscientiousness — Concerned and Correct: C's are sticklers for quality and like planning ahead, employing systematic approaches, and checking (and re-checking) for accuracy
DiSC® Powered Selling Workshop Prices
Both the Monthly & the Corporate “DiSC® Powered Selling” Workshops include the DiSC® Classic Paper Tool or DiSC® EPIC electronic tool, as well as your choice of the following Action Planners:
- Sales Action Planner
- Customer Service Action Planner
- Managing Performance Action Planner
- Management Action Planner
- DiSC® Talk! (Telephone Sales) Action Planner
Monthly Workshops Gathering Individuals & Small Teams
Individuals & Teams
of less than 3 Participants |
$300/person |
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Corporate & Business Team Workshops
| Groups of 6-10 Participants |
$1800/day |
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| Groups of 11-15 Participants |
$3000/day |
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| Groups of 16-20 Participants |
$3900/day |
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| Groups of 21-25 Participants |
$4500/day |
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All prices quoted are exclusive of GST. Hire of the “Zanzoo ConferenZ RoomZ” and catering costs are also not included. For larger group workshops including the use of arranged Conference Facilities, a 50% payment is required prior to conducting the desired training session.
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